Terms of Service

Last Updated: November 10, 2026

1. Introduction

Welcome to veltriko!

These Terms of Service establish the conditions governing your access to and use of the veltriko website, online store, and related services (collectively referred to as the "Services").

The veltriko online store is operated by Shaanxi Jiandong Zhenliang Kaixing Technology Co., Ltd.

Throughout these Terms, the words "we," "us," and "our" refer to veltriko and the company operating this online store. The terms "you" and "your" refer to individuals who visit, browse, or use our website and Services.

By accessing our website or using any part of our Services, you acknowledge that you have read and understood these Terms and agree to comply with the provisions applicable to your use.

If you do not agree with these Terms, please discontinue using our website and Services.

We encourage all visitors and customers to review these provisions before browsing our store or making a purchase.

2. Eligibility and User Requirements

By accessing or using our Services, you represent that:

• You have the legal capacity to use our Services under applicable laws.

• The information you provide through our website is accurate and complete.

• You will use our website for lawful purposes.

• Your activities will comply with these Terms and applicable laws and regulations.

• You will not use our Services in a way that infringes upon the rights of other individuals or organizations.

If you are not legally able to enter into an agreement independently under applicable laws, you should use our website only with the involvement of a parent, guardian, or other legally authorized representative where required.

We reserve the right to take reasonable measures to protect our website, customers, and business operations when violations of these requirements occur, subject to applicable law.

3. Website Information and Content

We make reasonable efforts to maintain clear, relevant, and accurate information throughout our website.

Our online store may contain product descriptions, photographs, specifications, prices, availability details, promotional information, and other materials relating to our Services.

However, occasional errors, omissions, or outdated information may occur.

Please be aware that:

• Product images may appear slightly different due to photography, lighting conditions, or individual screen settings.

• Product availability may change over time.

• Product descriptions and specifications may be updated when necessary.

• Pricing and promotional information may occasionally require correction.

• Website content and features may be revised as our Services develop.

We reserve the right to correct inaccurate information, update website content, and make reasonable changes to our Services.

If a significant error affects an order that has already been submitted, we will review the circumstances and take appropriate steps to communicate with the affected customer and arrange a suitable resolution.

Customers are encouraged to review the available product information and purchasing conditions before completing an order.

4. Products and Services

Our website provides customers with access to products offered through the veltriko online store.

We aim to present relevant product information to help customers understand the items they are considering.

Although we make reasonable efforts to maintain accurate product listings, we cannot guarantee that every product will remain available or that all displayed information will remain unchanged at all times.

Where necessary, we may:

• Revise product descriptions and specifications.

• Update product images or listing information.

• Modify available product options.

• Adjust product availability.

• Discontinue product listings.

• Correct inaccurate or incomplete website content.

Such changes will be handled subject to applicable laws, existing contractual obligations, and consumer rights.

5. Website Accounts and Customer Information

Certain website features may allow customers to create or access personal accounts.

If you create an account or provide information through our website, you are responsible for ensuring that the information is accurate and kept up to date.

You should also take reasonable precautions to protect your account credentials and prevent unauthorized access.

You agree not to:

• Use another person's account without authorization.

• Provide misleading or fraudulent account information.

• Attempt to access restricted accounts or systems.

• Share account credentials in a way that compromises account security.

• Interfere with the normal operation of account-related features.

If you suspect that your account has been accessed without authorization, please contact our customer support team.

We may take reasonable steps to protect accounts and restrict unauthorized activities where necessary and permitted by law.

6. Orders and Purchasing Activities

Customers may browse available products and submit purchase requests through our website.

When placing an order, you are responsible for reviewing the information displayed during checkout, including:

• Product names and descriptions.

• Selected product options and quantities.

• Contact information.

• Delivery address.

• Available payment methods.

• Applicable shipping charges.

• Final purchase amount.

Orders are subject to successful payment confirmation, product availability, and applicable order verification and fulfillment procedures.

We may contact you if additional information is required to process an order.

Purchases made through our website are also subject to our Terms of Purchase and other applicable store policies.

For further information about transactions, payment arrangements, delivery, cancellations, returns, and refunds, please refer to the relevant policy pages.

7. Pricing and Payment Information

Product prices and applicable shipping charges are displayed during the shopping and checkout process.

The total amount payable will be presented before you complete your purchase.

The payment methods available for your transaction will be displayed during checkout.

By submitting an order, you confirm that:

• You are authorized to use the selected payment method.

• The payment information you provide is accurate and complete.

• You authorize the relevant payment provider to process the transaction.

• You agree to pay the total amount displayed during checkout.

Payment processing may be subject to additional verification procedures, security requirements, and terms established by the relevant payment service provider.

If a payment cannot be successfully processed, the order may not be completed.

If you have questions about a transaction, please contact our customer support team.

8. Shipping and Delivery

We provide shipping arrangements according to the options available through our online store.

Our current shipping options for eligible orders are:

Free Shipping

• Shipping Fee: Free.

• Eligible Orders: $39.00 and above.

• Estimated Delivery Time: 10–15 business days.

Standard Shipping

• Shipping Fee: $3.99.

• Eligible Orders: $0.00–$38.99.

• Estimated Delivery Time: 10–15 business days.

Both shipping options apply to all products, subject to the applicable delivery destination and checkout conditions.

The available shipping methods and corresponding charges will be displayed during checkout.

Delivery estimates are provided for reference and do not represent guaranteed arrival dates.

Actual delivery may vary depending on the destination, carrier operations, transportation arrangements, public holidays, weather conditions, and other circumstances that may affect shipment movement.

Order processing and shipping transit are separate stages. Any applicable processing time should be considered separately unless otherwise stated.

For additional details, please refer to our Shipping Policy.

9. Acceptable Use of Our Website

We expect visitors and customers to use our website responsibly and in accordance with applicable laws.

When accessing or using our Services, you agree not to:

• Engage in fraudulent, deceptive, or unlawful activities.

• Attempt to gain unauthorized access to our website or systems.

• Interfere with website security or normal functionality.

• Upload or distribute viruses, malicious software, or harmful code.

• Collect or misuse another individual's personal information without authorization.

• Reproduce or commercially exploit website materials without appropriate permission.

• Use automated tools to access or collect website information in a manner that violates applicable laws or disrupts our Services.

• Submit false, misleading, or fraudulent information.

• Interfere with payment procedures or transaction security.

• Engage in activities that may harm our business operations, website, or other users.

We reserve the right to investigate suspected violations and take reasonable measures to protect our Services and customers.

10. Intellectual Property Rights

The content and materials displayed on the veltriko website may be protected by applicable intellectual property laws.

Such materials may include:

• Written content and product descriptions.

• Product photographs and images.

• Graphics and visual elements.

• Brand names and logos.

• Website layouts and designs.

• Original website materials and other content.

Unless permitted by applicable law or expressly authorized by us in writing, you may not reproduce, modify, distribute, publish, or commercially exploit these materials.

Access to our website does not transfer ownership of intellectual property rights to you.

All applicable intellectual property rights remain with veltriko or their respective owners.

11. Third-Party Services and External Websites

Our website may contain links to third-party websites, applications, or online services operated independently by other organizations.

We may also rely on external providers to support our website and business activities.

These services may include:

• Payment processing providers.

• Shipping and delivery services.

• Website hosting and technology providers.

• Customer support platforms.

• Analytics services.

• Other operational service providers.

Third-party providers may operate under their own terms, conditions, and privacy policies.

We do not control independent third-party websites and are not responsible for their content, availability, security practices, or privacy policies.

Customers are encouraged to review the applicable terms and privacy information before using external services.

The inclusion of an external link does not necessarily constitute an endorsement of the linked website, its products, or its operators.

12. Shopify Platform

Our online store is powered by Shopify, which provides the e-commerce platform and technology that enable us to operate our website and offer our Services.

Shopify supports various online store functions, including website infrastructure, checkout functionality, and related e-commerce services.

Shaanxi Jiandong Zhenliang Kaixing Technology Co., Ltd. operates the veltriko online store and is responsible for its customer-facing business activities in accordance with applicable laws and our published store policies.

Shopify provides the underlying e-commerce platform and is not the seller of the products offered through our store.

Information submitted through our website may be processed by Shopify and other service providers to support website functionality, payment processing, security, analytics, and order fulfillment.

Shopify handles personal information according to its applicable privacy practices and policies.

13. Privacy and Personal Information

We recognize that protecting personal information is an important part of maintaining customer confidence.

When you access our website or use our Services, certain information may be collected and processed to support:

• Website functionality.

• Order management.

• Payment processing.

• Delivery arrangements.

• Customer communication.

• Website security.

• Other legitimate business activities.

Our collection, use, storage, and disclosure of personal information are explained in our Privacy Policy.

We encourage visitors and customers to review our Privacy Policy to understand how their information is handled.

Personal information will be processed in accordance with our applicable privacy practices and legal requirements.

14. Website Availability and Service Modifications

We aim to maintain an accessible and convenient online shopping environment.

However, we cannot guarantee that our website will always operate continuously without interruptions, technical errors, or temporary service disruptions.

Interruptions may occur due to:

• Website maintenance or system updates.

• Technical problems.

• Internet or network disruptions.

• Third-party service interruptions.

• Security-related measures.

• Other circumstances beyond our reasonable control.

We reserve the right to modify, update, suspend, or discontinue certain website features or Services when reasonably necessary for maintenance, security, or operational purposes, subject to applicable law.

We will make reasonable efforts to maintain the accessibility and functionality of our online store.

15. Disclaimer of Warranties

To the extent permitted by applicable law, our website and its general content are provided on an "as available" basis.

Although we make reasonable efforts to maintain accurate information and reliable website functionality, we do not guarantee that:

• Our website will operate continuously without interruptions.

• All website information will always be completely accurate or current.

• Every technical issue can be resolved immediately.

• Third-party services will remain available at all times.

• Our website will be entirely free from technical errors or security risks.

Nothing in this section is intended to exclude or limit product warranties, statutory guarantees, consumer protections, or other legal rights that cannot lawfully be excluded or restricted.

16. Limitation of Liability

To the maximum extent permitted by applicable law, veltriko and Shaanxi Jiandong Zhenliang Kaixing Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from your access to or use of our website or Services.

We are not responsible for interruptions, delays, or technical failures resulting from circumstances beyond our reasonable control, provided that this does not exclude responsibilities or obligations that cannot legally be excluded.

Nothing in these Terms is intended to exclude or limit liability for matters that cannot be excluded or limited under applicable laws and regulations.

Nothing in this section is intended to restrict mandatory consumer rights, statutory warranties, or remedies available to customers under applicable law.

17. Responsibility for Misuse of Our Services

To the extent permitted by applicable law, you may be responsible for losses, claims, or liabilities arising directly from your unlawful use of our website, intentional misuse of our Services, or material violation of these Terms.

This provision does not apply to the extent that such losses or claims result from our own unlawful conduct or responsibilities that cannot legally be excluded.

We reserve the right to take appropriate action when misuse of our website affects our business operations, website security, or other users.

18. Suspension or Restriction of Access

We reserve the right to restrict, suspend, or terminate access to our website or certain Services when reasonably necessary, including circumstances where:

• These Terms have been materially violated.

• Fraudulent or unauthorized activities are suspected.

• Website security or functionality is threatened.

• Applicable laws or regulations require such action.

• Continued access may negatively affect our website, business operations, or other users.

Where appropriate and permitted by law, we will take reasonable steps to notify affected users.

Suspension or restriction of website access does not remove rights or obligations that arose before the relevant action.

19. Changes to These Terms

We may revise or update these Terms of Service from time to time to reflect changes in our business operations, website features, Services, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

Where required by applicable law, we may provide additional notice regarding significant changes.

We encourage visitors and customers to review these Terms periodically to remain informed about the conditions governing their use of our website.

The applicability and effective date of revised provisions will be determined in accordance with applicable law.

20. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable under applicable law, that provision will be interpreted or limited to the extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

21. Entire Agreement and Related Policies

These Terms of Service, together with our applicable store policies and other relevant agreements, govern your access to and use of the veltriko website.

Additional terms may apply to specific purchases, services, or website features.

In particular, purchases made through our online store are also subject to the following relevant policies:

• Terms of Purchase.

• Shipping Policy.

• Return & Refund Policy.

• Privacy Policy.

These documents should be read together where relevant to your use of our website or purchases.

If provisions overlap or conflict, they will be interpreted according to their specific subject matter and applicable law.

22. Consumer Rights and Applicable Requirements

These Terms are intended to operate in accordance with applicable laws and regulations.

Nothing in these Terms is intended to exclude, restrict, or override mandatory consumer rights or protections available under applicable law.

If any provision conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of the conflict.

23. Contact Information

If you have questions about these Terms of Service, our website, or the Services we provide, please contact us using the official information below.

Brand Name: veltriko

Legal Company Name: Shaanxi Jiandong Zhenliang Kaixing Technology Co., Ltd.

Customer Support Email: service@veltriko.com

Phone: +86 29 33254001

Business Address:

Room 412, Unit 2, Building 6, Phase 2, Airport Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, G150, China.

For inquiries relating to an existing purchase, please include your order number and the email address used during checkout.

Thank you for visiting veltriko. We appreciate your interest in our store and look forward to providing you with a convenient online shopping experience.