Terms of Purchase

Last Updated: November 10, 2026

Welcome to veltriko!

These Terms of Purchase explain the conditions applicable to orders and transactions completed through the veltriko online store.

veltriko is an online retail brand operated by Shaanxi Jiandong Zhenliang Kaixing Technology Co., Ltd.

By submitting an order through our website, you acknowledge that you have reviewed these purchasing conditions and agree to the provisions applicable to your transaction, together with our relevant store policies and any mandatory consumer rights available under applicable law.

We encourage you to read the following information carefully before completing a purchase.

1. Business Information

The veltriko online store is operated by:

Brand Name: veltriko

Legal Company Name: Shaanxi Jiandong Zhenliang Kaixing Technology Co., Ltd.

Customer Support Email: service@veltriko.com

Phone: +86 29 33254001

Business Address:

Room 412, Unit 2, Building 6, Phase 2, Airport Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, G150, China.

For questions regarding purchases, payments, shipping, returns, or refunds, please contact our customer support team using the information above.

2. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are clear and accurate.

Customers are encouraged to review the available product information carefully before making a purchase.

Please note that:

Product images may appear slightly different due to photography, lighting conditions, or individual screen settings.
Product availability may change from time to time.
Product descriptions and specifications may be updated when necessary.
Occasional errors or omissions in website information may occur.

Although we make reasonable efforts to maintain accurate product listings, we cannot guarantee that every item displayed on our website will remain available at all times.

If a product becomes unavailable after an order has been submitted, we will contact the affected customer to discuss an appropriate resolution.

3. Product Prices and Shipping Charges

Product prices and applicable shipping charges are displayed during the shopping and checkout process.

Our current shipping arrangements for eligible purchases are as follows:

Free Shipping

Shipping Fee: Free.
Eligible Orders: $39.00 and above.
Estimated Delivery Time: 10–15 business days.

Standard Shipping

Shipping Fee: $3.99.
Eligible Orders: $0.00–$38.99.
Estimated Delivery Time: 10–15 business days.

Both shipping options are available for all products, subject to the applicable delivery destination and checkout conditions.

The applicable shipping method and corresponding charge will be displayed during checkout before you complete your purchase.

Please review your shopping cart and final checkout amount carefully to confirm the selected products, shipping method, and total amount payable.

Any applicable taxes or additional charges will be presented during checkout where required.

Customers are responsible for reviewing the final purchase amount before submitting payment.

If a significant pricing or product information error is identified, we will review the circumstances and contact the affected customer when necessary to arrange an appropriate resolution.

4. Payment Terms

The payment methods available for your purchase will be displayed during checkout.

By submitting an order, you confirm that:

You are authorized to use the selected payment method.
The payment information you provide is accurate and complete.
You authorize the applicable payment provider to process the transaction.
You agree to pay the total amount displayed during checkout.

Payment must be successfully completed or confirmed before an order proceeds through our standard processing procedures.

If a payment cannot be successfully processed, the order may not be completed.

Payment transactions may also be subject to the security procedures, verification requirements, and terms of the relevant payment service provider.

If you experience a payment-related issue, please contact our customer support team for assistance.

5. Order Placement and Confirmation

When you complete checkout, you submit an order request for the products selected in your shopping cart.

After successfully submitting your order, you may receive an order confirmation through the email address provided during checkout.

Please carefully review the information associated with your purchase, including:

Product names and descriptions.
Selected product options and quantities.
Shipping address.
Contact information.
Product prices.
Applicable shipping charges.
Final purchase amount.

Orders are subject to successful payment confirmation, product availability, and applicable order verification and fulfillment procedures.

We may contact you if additional information is required to process your purchase.

If we are unable to fulfill an order because of product unavailability, payment issues, suspected fraudulent activity, or a significant pricing error, we will notify the affected customer and arrange an appropriate resolution, including a refund where applicable.

6. Order Processing and Dispatch

After an order has been submitted and payment has been confirmed, it will proceed through the applicable order verification and fulfillment arrangements.

Order processing and shipping transit are separate stages of the fulfillment process.

Order preparation may involve reviewing purchase details, checking product availability, and arranging dispatch.

Our current shipping settings specify estimated delivery times but do not establish a separate fixed order processing period.

If you would like to check the processing status of an existing order, please contact our customer support team.

Once your order has been dispatched and tracking information becomes available, relevant shipment details may be provided through our available order notification system or by email.

7. Shipping and Delivery Arrangements

veltriko currently offers the following shipping options for eligible purchases:

Free Shipping

Free for orders of $39.00 and above.
Estimated delivery time: 10–15 business days.

Standard Shipping

Shipping fee: $3.99 for orders between $0.00 and $38.99.
Estimated delivery time: 10–15 business days.

The availability of shipping services depends on the delivery address and applicable checkout conditions.

The applicable shipping method and corresponding charge will be displayed before payment is completed.

Both shipping options currently have an estimated delivery timeframe of 10–15 business days.

These estimates are not guaranteed delivery dates. Actual delivery may vary depending on the destination, transportation arrangements, carrier operations, public holidays, weather conditions, and other circumstances that may affect shipment movement.

Order processing and shipping transit are separate stages. Any applicable processing time should be considered in addition to the estimated shipping timeframe unless otherwise stated.

For additional information, please refer to our Shipping Policy.

8. Order Changes and Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible.

Whether a requested change or cancellation can be accommodated depends on the current order processing and shipping status.

Once an order has entered processing or has been dispatched, modifications or cancellations may no longer be possible through our standard order procedures.

If an order has already been dispatched, you may submit a return request in accordance with our Return & Refund Policy.

If a cancellation is accepted after payment has been collected, the applicable refund will generally be issued to the original payment method.

Nothing in this section is intended to restrict cancellation rights available under applicable consumer protection laws.

9. Return Eligibility

Customers may submit return requests for eligible purchases within 30 calendar days after the delivery date.

For standard returns based on personal preference, products should generally:

Be unused and unworn, where applicable.
Remain in their original condition.
Include original packaging, tags, accessories, and included components where reasonably available.
Not show signs of damage, alteration, washing, or misuse after delivery.
Be accompanied by a valid order number or proof of purchase.

Return eligibility will be reviewed based on the product condition and the reason for the request.

These standard condition requirements do not limit your rights concerning products that arrive damaged, defective, incorrect, or materially different from their descriptions, or any other rights available under applicable consumer protection laws.

Please contact our customer support team before returning any product.

10. Return Request Procedures

All return requests should be submitted to our customer support team before any product is shipped back.

To request a return, please contact:

Email: service@veltriko.com

Please provide the following information:

Your full name.
Your order number.
The email address used during checkout.
The product you wish to return.
The reason for your request.
Relevant photographs or videos, if applicable.

Our team will review your request and provide the applicable return instructions.

Please do not send any product back before receiving return confirmation and the designated return destination.

The business address listed on our Contact Us page is intended for company identification and general business correspondence. It is not necessarily the designated return shipping address.

11. Return Shipping Costs

Responsibility for return shipping expenses depends on the reason for the return.

Personal Preference Returns

If you wish to return a product because you have changed your mind, selected an unsuitable option, no longer need the item, or have another personal preference-related reason, you will generally be responsible for the applicable return shipping costs.

In these circumstances:

Customers are responsible for arranging the return shipment.
Customers are responsible for paying the applicable return shipping charges.
We recommend choosing a shipping service that provides tracking information.
Please retain your shipping receipt and tracking details until the return process is completed.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you purchased, please contact our customer support team with your order information and relevant supporting photographs or videos, where available.

Our team will review the circumstances and determine the appropriate resolution.

If a return is required because of an error on our part or a qualifying product issue, veltriko will cover the applicable return shipping costs.

Customers will not be required to pay applicable return shipping expenses resulting from an error on our part.

12. Refund Processing and Payment Method

Once a returned product has been received and inspected, our team will review its condition and notify you of the refund decision.

If your refund is approved:

Refunds will generally be issued to the original payment method used for the purchase.
Approved refunds will generally be processed within 5–10 business days after the returned product has been received and inspected.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment service provider.

Please understand that our refund processing period and the time required for your financial institution to post the funds are separate.

If the refunded amount does not appear after the expected processing period, we recommend contacting your bank or payment provider first.

If you need further assistance, please contact our customer support team and provide your order number.

For additional information, please refer to our Return & Refund Policy.

13. Exchanges and Replacements

If you would like to exchange a product for another available option, please contact our customer support team before returning the original item.

Exchange requests are subject to product availability and review.

If the requested replacement is unavailable, we will discuss an appropriate alternative or refund arrangement with you.

If an exchange or replacement is necessary because you received an incorrect, damaged, or defective product, our team will review the circumstances and explain the appropriate resolution.

Where the issue results from an error on our part, veltriko will cover the applicable return shipping costs.

Please wait for confirmation and instructions before sending any product back.

14. Damaged, Defective, or Incorrect Orders

We make reasonable efforts to ensure that customers receive the products they ordered in acceptable condition.

If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact our customer support team as soon as reasonably possible.

To help us assess the issue, please provide:

Your order number.
A clear description of the problem.
Photographs or videos showing the affected product, where available.
Photographs of the original packaging, if relevant.

Our team will review the information and explain the appropriate next steps.

Depending on the circumstances and applicable consumer protection laws, an appropriate resolution may include:

A replacement product.
An authorized return.
A refund.
Another suitable remedy.

Where a return is necessary because of an error on our part or a qualifying product defect, veltriko will cover the applicable return shipping costs.

15. Customer Responsibilities

When placing an order through veltriko, you agree to:

Provide accurate and complete checkout information.
Ensure that your shipping address is correct.
Provide a valid email address and contact information.
Use an authorized payment method.
Review product information and order details before completing checkout.
Contact us promptly if you discover an issue with your purchase.
Follow the applicable procedures when requesting order changes, cancellations, returns, or refunds.

Customers are responsible for reviewing delivery information before submitting an order.

If you notice an error after checkout, please contact our customer support team as soon as possible.

We will review the current order status to determine whether the requested correction can still be accommodated.

16. Third-Party Payment and Shipping Services

We may rely on third-party service providers to support payment processing, shipping arrangements, tracking information, and other purchasing-related services.

These providers may operate under their own terms, conditions, and privacy policies.

Payment processing and delivery tracking may depend on the availability and operation of these third-party services.

If a payment or shipping issue occurs, please contact our customer support team so we can review the available information and assist you.

17. Privacy and Purchase Information

Information provided during checkout may be used to process payments, fulfill orders, arrange deliveries, provide customer support, and communicate relevant purchase updates.

Our collection, use, storage, and disclosure of personal information are explained in our Privacy Policy.

We encourage customers to review our Privacy Policy to understand how their information is handled when making a purchase.

18. Limitation of Liability

To the maximum extent permitted by applicable law, veltriko and Shaanxi Jiandong Zhenliang Kaixing Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from a purchase or the use of our website.

We are not responsible for delays or interruptions resulting from circumstances beyond our reasonable control, provided that this does not remove any responsibilities or obligations that cannot legally be excluded.

Nothing in these Terms of Purchase is intended to exclude or limit any liability, warranty, remedy, or consumer right that cannot lawfully be excluded or limited under applicable law.

19. Consumer Protection Rights

These Terms of Purchase are intended to operate in accordance with applicable laws and regulations.

Nothing in these Terms is intended to restrict, exclude, or override mandatory consumer protection rights available to customers under applicable law.

If any provision conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of the conflict.

20. Changes to These Terms

We may revise these Terms of Purchase when necessary to reflect changes in our products, purchasing procedures, payment arrangements, business operations, or applicable legal requirements.

Any revised version will be published on this page with an updated Last Updated date.

We encourage customers to review these Terms periodically before making a purchase.

21. Contact Information

If you have questions about these Terms of Purchase, an existing order, payment, shipping, returns, or refunds, please contact our customer support team.

Our official contact information is provided below: