Contact Us

We're Here to Help

Thank you for visiting veltriko!

We appreciate your interest in our store and are always happy to hear from our customers.

Whether you are looking for additional product information, have a question about an order, or need assistance with one of our store policies, our customer support team welcomes your inquiry.

At veltriko, we believe that helpful communication is an important part of a positive shopping experience. We aim to make it easy for customers to reach us and obtain the information they need.

How Can We Help You?

1. Product Questions

Would you like to know more about a product before making a purchase?

We welcome inquiries about products available in our online store, including:

  • Product descriptions and specifications.

  • Available options and variations.

  • Product features and displayed details.

  • Other product-related questions.

Our team will do our best to provide relevant information to help you understand the products you are considering.

2. Order Assistance

If you have already placed an order and need help, please feel free to contact us.

We can receive inquiries concerning:

  • Order confirmation and purchase details.

  • Current order status.

  • Requests to update order information.

  • Order modification inquiries.

  • Cancellation requests.

  • Other matters related to your purchase.

To help us identify your order, please include your order number and the email address used during checkout.

Please note that changes and cancellation requests depend on the current order processing and shipping status. Once an order has entered processing or has been dispatched, modifications or cancellations may no longer be possible through our standard procedures.

3. Shipping and Delivery Questions

We understand that customers want to stay informed about their deliveries.

If you have questions about shipping arrangements, tracking information, delivery progress, or an unexpected delay, our team will be happy to review your inquiry.

For shipping-related assistance, please provide:

  • Your order number.

  • Your tracking number, if available.

  • The email address associated with your purchase.

  • A short explanation of your delivery concern.

We will review the available information and help you understand the appropriate next steps.

For further details about delivery options, shipping fees, and estimated delivery times, please refer to our Shipping Policy.

4. Returns, Refunds, and Exchanges

If you need to return a product, request a refund, or inquire about an exchange or replacement, please contact us before sending any item back.

We also welcome inquiries if your order arrives damaged, defective, incomplete, or different from the product you purchased.

To help us review your request, please provide:

  • Your order number.

  • The product name or description.

  • A brief explanation of the issue.

  • Relevant photographs or videos, where applicable.

Our customer support team will review the details and explain the applicable procedures.

All return and refund requests are handled according to our Return & Refund Policy and applicable consumer protection requirements.

5. General Inquiries and Feedback

Your thoughts and feedback are important to us.

If you have general questions about veltriko, would like to share your shopping experience, or have suggestions about our website and services, we welcome you to get in touch.

We value customer communication and appreciate opportunities to better understand your expectations and improve our online shopping experience.

Official Contact Information

For product questions, order assistance, and other customer service inquiries, please use the official contact details below.

Brand Name: veltriko

Legal Company Name: Shaanxi Jiandong Zhenliang Kaixing Technology Co., Ltd.

Customer Support Email: service@veltriko.com

Phone: +86 29 33254001

Business Address:

Room 412, Unit 2, Building 6, Phase 2, Airport Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, G150, China.

How to Contact Us Effectively

To help us understand your inquiry and provide relevant assistance, we recommend including the following information when applicable:

  • Your full name.

  • Your order number.

  • The email address used when placing your order.

  • A clear description of your question or concern.

  • Supporting photographs or videos if your inquiry involves a damaged, defective, incomplete, or incorrect product.

Providing these details can help our team identify the relevant purchase and review your inquiry more efficiently.

Important Notice Regarding Returns

If you need to return a product, please contact our customer support team before arranging a return shipment.

After reviewing your request, we will provide the applicable return instructions and designated return destination.

Please be aware that the business address listed on this page is provided for company identification and general business correspondence. It is not necessarily the designated return shipping address.

Please do not send returned products to the business address above unless our customer support team has specifically confirmed that it is the correct return destination.

Following the instructions provided by our team will help ensure that your return can be properly identified and handled.

Thank You for Contacting veltriko

We appreciate every opportunity to assist our customers.

Whether you are exploring our store, considering a purchase, or contacting us about an existing order, we welcome your questions and will do our best to provide helpful information.

Thank you for choosing veltriko. We appreciate your trust and look forward to making your shopping experience convenient and pleasant.

Customer Support Email: service@veltriko.com