Last Updated: November 10, 2026
At veltriko, we understand that a clear and reliable delivery process is an important part of online shopping.
We aim to provide customers with straightforward information about available shipping methods, delivery charges, estimated shipping times, and shipment tracking.
This Shipping Policy explains the shipping arrangements applicable to purchases made through the veltriko online store.
Please review the following information before completing your order.
1. Shipping Availability
veltriko provides shipping services to eligible destinations supported by our current delivery arrangements.
The availability of shipping options depends on the delivery address entered during checkout.
Customers should ensure that their shipping information is complete and accurate before submitting an order.
If a particular destination is not supported by our current shipping arrangements, the available delivery options may not appear during checkout.
Please refer to the shipping options displayed at checkout for the destinations currently available.
2. Available Shipping Methods and Fees
We currently offer two shipping options for eligible purchases.
Both shipping methods are applicable to all products in our online store, subject to the relevant destination and checkout conditions.
Free Shipping
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Shipping Fee: Free.
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Eligible Orders: $39.00 and above.
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Estimated Delivery Time: 10–15 business days.
Orders with a qualifying merchandise total of $39.00 or more are eligible for free shipping under our current shipping settings.
Standard Shipping
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Shipping Fee: $3.99.
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Eligible Orders: $0.00–$38.99.
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Estimated Delivery Time: 10–15 business days.
For orders within this price range, a Standard Shipping fee of $3.99 applies.
The applicable shipping option and corresponding charge will be displayed during checkout before you complete your purchase.
Please review your order total and shipping selection carefully before submitting payment.
3. Estimated Delivery Time
The current estimated delivery timeframe for both shipping methods is:
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Free Shipping: 10–15 business days.
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Standard Shipping: 10–15 business days.
These estimates reflect the delivery timeframes currently displayed in our online store.
Actual delivery may vary depending on factors such as:
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Delivery destination.
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Transportation arrangements.
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Shipping carrier operations.
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Public holidays.
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Weather conditions.
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Unexpected logistics disruptions.
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Other circumstances affecting transportation.
Please note that the stated delivery timeframe is an estimate rather than a guaranteed arrival date.
Order processing and shipping transit are separate stages. Any applicable processing time should be considered separately unless otherwise stated.
4. Order Processing and Dispatch
After an order has been successfully submitted and payment has been confirmed, it will proceed through the applicable order verification and fulfillment arrangements.
Order preparation may involve reviewing purchase details, checking product availability, and arranging dispatch.
Our current shipping settings specify an estimated delivery timeframe of 10–15 business days but do not establish a separate fixed order processing period.
If you would like to check the processing status of an existing order, please contact our customer support team.
Once your order has been dispatched and tracking information becomes available, relevant shipment details may be provided through our available order notification system or by email.
5. Shipment Tracking
We understand that customers appreciate being able to follow their packages after dispatch.
When tracking information becomes available, you may use the provided shipment details to check the progress of your delivery.
Please allow some time for tracking information to become available or update after dispatch.
If you experience difficulty locating your tracking information or notice an unusual tracking status, please contact our customer support team.
To help us review your inquiry, please provide:
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Your order number.
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Your tracking number, if available.
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The email address used during checkout.
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A brief explanation of your concern.
Our team will review the available information and assist you with the appropriate next steps.
6. Shipping Delays
Although we make reasonable efforts to support timely delivery, unexpected delays may occasionally occur during order preparation or transportation.
Possible reasons include:
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Order verification or fulfillment delays.
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Carrier operational issues.
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Transportation interruptions.
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Severe weather conditions.
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Public holidays.
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Unexpected logistics disruptions.
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Other circumstances beyond our reasonable control.
If your package has not arrived within the estimated 10–15 business day delivery timeframe, please contact us for assistance.
Please include your order number and available tracking information so our team can review the shipment.
We will make reasonable efforts to help clarify the delivery situation and explain the available next steps.
7. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
Before completing checkout, please carefully review the following details:
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Recipient's full name.
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Street address.
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Apartment, unit, or suite number, where applicable.
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City and postal code.
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Contact information.
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Other delivery details required for the destination.
If you discover an error after submitting your order, please contact our customer support team as soon as possible.
Please provide your order number and the corrected delivery information.
We will review the current order status to determine whether the requested change can still be accommodated.
Please understand that address changes cannot be guaranteed once an order has entered processing or has been dispatched.
We recommend checking your shipping details carefully before completing checkout to help avoid unnecessary delivery issues.
8. Missing or Undelivered Packages
If your package appears to be missing, has experienced an extended tracking delay, or has not arrived as expected, please contact our customer support team.
To help us investigate, please provide:
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Your order number.
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Your tracking number, if available.
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The email address associated with your purchase.
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A description of the delivery concern.
If tracking information indicates that a package has been delivered but you cannot locate it, we recommend checking the delivery area and contacting the shipping carrier where appropriate.
Our team will review the available information and assist with the appropriate next steps.
Any applicable resolution will be handled according to the circumstances and relevant consumer protection requirements.
9. Shipping-Related Returns and Refunds
If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact our customer support team.
We will review the circumstances and explain the appropriate resolution.
If you wish to return a product for personal preference reasons, please refer to our Return & Refund Policy for the applicable conditions and procedures.
Please contact us before arranging a return shipment.
After reviewing and approving your request, our customer support team will provide the applicable return instructions and designated destination.
The business address listed on our Contact Us page is not necessarily the designated return shipping address.
10. Order Changes and Cancellations
If you need to modify or cancel an order, please contact our customer support team as soon as possible.
Whether a requested change or cancellation can be accommodated depends on the current processing and shipping status.
Once an order has entered processing or has been dispatched, modifications or cancellations may no longer be possible through our standard procedures.
If your order has already been dispatched, you may submit a return request in accordance with our Return & Refund Policy.
If a cancellation is accepted after payment has been collected, the applicable refund will generally be issued to the original payment method.
Nothing in this section is intended to restrict cancellation rights available under applicable consumer protection laws.
11. Important Shipping Information
To help ensure a smoother delivery experience, we recommend that customers:
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Check the shipping address before submitting an order.
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Review the available shipping methods and applicable charges.
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Confirm the final order amount during checkout.
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Keep their order confirmation for future reference.
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Monitor available tracking information after dispatch.
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Contact customer support promptly if a delivery issue arises.
Our shipping fees and delivery estimates are based on the arrangements currently displayed in our online store.
If our shipping arrangements change, updated information will be reflected in the relevant sections of our website and during checkout.
12. Contact Information
If you have questions about shipping methods, delivery charges, tracking information, or an existing order, please contact our customer support team.
Our official business and contact information is listed below:
Brand Name: veltriko
Legal Company Name: Shaanxi Jiandong Zhenliang Kaixing Technology Co., Ltd.
Customer Support Email: service@veltriko.com
Phone: +86 29 33254001
Business Address:
Room 412, Unit 2, Building 6, Phase 2, Airport Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, G150, China.
For inquiries about an existing shipment, please include your order number and the email address used during checkout.
We appreciate your patience and understanding and thank you for choosing veltriko.
13. Policy Updates
We may revise this Shipping Policy from time to time to reflect changes in our shipping arrangements, business operations, or applicable legal requirements.
Any revised version will be published on this page with an updated Last Updated date.
We encourage customers to review this page periodically to remain informed about our current shipping conditions.
Thank you for shopping with veltriko!