Last Updated: November 10, 2026
At veltriko, we value our customers and want to make the shopping experience as comfortable and straightforward as possible.
We understand that there may be occasions when a purchased product does not meet your expectations or an issue arises after delivery. This policy explains the conditions and procedures for requesting returns, exchanges, replacements, and refunds.
Please review the following information to understand your options and the assistance available when you need after-sales support.
1. Return Period and Eligibility
Customers may request a return for eligible purchases within 30 calendar days after the delivery date.
For returns based on personal preference, products should generally meet the following conditions:
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The product should be unused and unworn, where applicable.
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The item should remain in its original condition.
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Original packaging, tags, accessories, and included components should be retained and returned where reasonably available.
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The product should not show signs of damage, alteration, washing, or misuse after delivery.
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A valid order number or other proof of purchase should be provided.
Return requests will be evaluated according to the product's condition and the reason for the return.
These standard condition requirements do not limit your rights concerning products that arrive damaged, defective, incorrect, or materially different from their descriptions, or any other rights available under applicable consumer protection laws.
If you are unsure whether your purchase qualifies for a return, please contact our customer support team before arranging a shipment.
2. How to Submit a Return Request
Before sending any product back, please contact our customer support team to submit your request and obtain the appropriate return instructions.
You can reach us at:
Customer Support Email: service@veltriko.com
To help us review your request, please include:
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Your full name.
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Your order number.
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The email address used during checkout.
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The product you wish to return.
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The reason for your return.
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Relevant photographs or videos, if applicable.
After receiving your inquiry, our team will review the information and explain the applicable return procedures.
Please do not send any product back before receiving confirmation and return instructions from our customer support team.
This helps us identify your return correctly and provide the appropriate destination.
3. Return Shipping Address
The designated return address will be provided by our customer support team after your return request has been reviewed and approved.
Please note that the business address displayed on our Contact Us page is provided for company identification and general business correspondence. It is not necessarily the designated return shipping address.
Do not send returned products to our business address unless our customer support team has specifically confirmed that it is the correct return destination.
Please follow the return instructions provided by our team to ensure that your returned product can be properly identified and handled.
4. Return Shipping Costs
Responsibility for return shipping expenses depends on the reason for the return.
Personal Preference Returns
If you wish to return an item because you have changed your mind, selected an unsuitable option, no longer need the product, or have another personal preference-related reason, you will generally be responsible for the applicable return shipping costs.
In these circumstances:
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Customers are responsible for arranging the return shipment.
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Customers are responsible for paying the applicable return shipping charges.
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We recommend choosing a shipping service that provides tracking information.
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Please retain your shipping receipt and tracking details until the return process is completed.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact our customer support team with your order details and relevant supporting photographs or videos, where available.
Our team will review the circumstances and determine the appropriate resolution.
If a return is required because of an error on our part or a qualifying product issue, veltriko will cover the applicable return shipping costs.
Customers will not be required to pay applicable return shipping expenses resulting from an error on our part.
5. Refund Processing
Once your returned product has been received and inspected, our team will review its condition and notify you of the refund decision.
If your refund is approved:
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The refund will generally be issued to the original payment method used for the purchase.
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Approved refunds will generally be processed within 5–10 business days after the returned product has been received and inspected.
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The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.
Please understand that our refund processing period and the time required by your financial institution to post the funds are separate.
If the refunded amount does not appear after the expected processing period, we recommend contacting your bank or payment provider first.
If you need further assistance, please contact our customer support team and provide your order number.
6. Exchanges and Replacements
If you would like to exchange a product for another available option, please contact our customer support team before returning the original item.
Exchange requests are subject to product availability and review.
If the requested replacement is unavailable, we will discuss an appropriate alternative or refund arrangement with you.
If an exchange or replacement is necessary because you received an incorrect, damaged, or defective product, our team will review the situation and explain the appropriate resolution.
Where the issue results from an error on our part, veltriko will cover the applicable return shipping costs.
Please wait for confirmation and return instructions before sending any product back.
7. Damaged, Defective, or Incorrect Items
We make reasonable efforts to ensure that customers receive the products they ordered in acceptable condition.
If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact our customer support team as soon as reasonably possible.
To help us assess the issue, please provide:
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Your order number.
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A description of the problem.
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Photographs or videos showing the affected product, where available.
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Photographs of the original packaging, if relevant.
Our team will review the information and explain the appropriate next steps.
Depending on the circumstances and applicable consumer protection laws, an appropriate resolution may include:
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A replacement product.
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An authorized return.
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A refund.
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Another suitable remedy.
Where a return is necessary because of an error on our part or a qualifying product defect, veltriko will cover the applicable return shipping costs.
8. Order Cancellations
If you wish to cancel an order, please contact our customer support team as soon as possible.
Whether a cancellation request can be accommodated depends on the current order processing and shipping status.
Once an order has entered processing or has been dispatched, cancellation may no longer be possible through our standard order procedures.
If your order has already been dispatched, you may submit a return request in accordance with this policy.
If a cancellation is accepted after payment has been collected, the applicable refund will generally be issued to the original payment method.
Nothing in this section is intended to restrict cancellation rights available under applicable consumer protection laws.
9. Important Information About Returns and Refunds
To help make the after-sales process more straightforward, please keep the following points in mind:
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Submit eligible standard return requests within 30 calendar days after delivery.
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Contact our customer support team before sending any product back.
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Wait for return authorization and destination instructions.
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Include your order number in return and refund communications.
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Keep return shipping receipts and tracking information where applicable.
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Ensure returned products meet the relevant condition requirements.
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Allow the stated processing period for approved refunds.
All return and refund requests are reviewed in accordance with this policy and applicable consumer protection laws.
Nothing in this policy is intended to exclude, restrict, or override mandatory consumer rights, statutory warranties, or legal remedies available under applicable laws and regulations.
10. Contact Us
If you have questions about this Return & Refund Policy or need assistance with a return, exchange, replacement, or refund, please contact our customer support team.
Our official business and contact information is provided below:
Brand Name: veltriko
Legal Company Name: Shaanxi Jiandong Zhenliang Kaixing Technology Co., Ltd.
Customer Support Email: service@veltriko.com
Phone: +86 29 33254001
Business Address:
Room 412, Unit 2, Building 6, Phase 2, Airport Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, G150, China.
When contacting us about an existing purchase, please include your order number and the email address used during checkout.
We appreciate your understanding and value the opportunity to assist you.
Thank you for choosing veltriko.